Refused by recipient
If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.
Monello will process returns and refunds only for items that were purchased directly from Monello within the last 30 days. If you need to return an item please see our Return Guidelines below to ensure proper processing. Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund.
Refund Process
Once your return is received, a credit for the full purchase price (plus tax) excluding outbound shipping cost will be issued to the credit card used to purchase the item(s) you are returning. You are responsible for the cost of returning the item(s) to Monello unless the return is a result of our error.
Return Guidelines
You may return any new, unused items ordered from Monello in the last 30 calendar days. Items must be returned in the original packaging. Please allow 2 weeks from receipt of return for processing.
Securely pack the item(s) in the original packaging.
Please include the original packing slip and a note explaining the reason for your return.
Returns must be postmarked within 30 days of original receipt.
Clearly label the package for return using the following address:
Monello RETURNS xxxxxxxxxx
Ship the package from your nearest post office or other carrier of your choice. Please make sure to affix the appropriate amount of postage. Monello recommends choosing a shipment method that allows you to track your package.
International Disclaimer (for products purchased in United States or Canada being used outside the US or Canada)
The Monello product is produced for sale in the United States and Canada. The Monello Warranty for customers who intend to use it outside of the United States and Canada is not applicable.